When Troubleshooting, It’s All or Nothing

Within this agency, we offer all of our clients 24/7/365 technical support. Whether you call us on a manic Monday, Christmas Eve., or Independence Day, we’ll respond. That’s because we know how much you value your effort to make a difference or be successful. We don’t want to leave you in the dark – anytime.

Unfortunately, the entirety of our competitors do not adopt a similar policy. Web designers may decide to omit customer service altogether, as they market themselves as that and nothing more. That’s fine. However, while others sometimes commit to solving a client’s issue, they do not invest the time and effort needed to complete this troubleshooting. In other words, they fail to solve the issue and “give up.” That’s unacceptable – not only in this business, but across the board.

A better solution is to adopt an “all-or-nothing” approach. When offering technical support to your clients, provide them with a complete set of tools and a team for solving even the most complex issues. If your organization does not have the resources to do so, tell your clients. If you offer high-quality services, they’ll understand. But understand this: don’t bite off more than you can chew when it comes to technical support. Your organization will develop a reputation as a great web designer who neglects their clients. No one can afford that reputation.