All too often, webmasters create their web site without a simple and fast means for making contact with their visitors. This simple error should not be overlooked in any circumstance.
Not all contact options are created equal. Depending on the type of web site, different contact options should be considered. Businesses might want to include a contact form on their web site, allowing customers to quickly input and submit their inquiry directly through the site. Personal web sites, on the other hand, may simply list contact information such as e-mail address, phone number, etc. (and by doing so, should expect more personal communication with visitors)
In another realm, e-commerce web sites should consider implementing multiple points of contact. For general information, a simple contact form should be used. For sales and service contacts, however, an e-mail address and phone number will suffice. Too many contact forms often confuses the viewer and is not user-friendly.
Another tip – tired of receiving those “how do I…?” or “where can I…?” questions? Create a frequently asked questions (FAQ) section on your web site to address these concerns. Display a link to this section on your contact page and you’re good to go.